Provider terms
Provider rules for applying, listing services, and accepting bookings.
These provider terms define the baseline responsibilities for businesses and professionals listed on CrownBooked. They are an operational policy draft and should be reviewed by counsel before scaling provider onboarding.
Provider eligibility
Providers must submit accurate application details and may be asked to provide business information, service areas, specialties, portfolio links, photos, licensing details, insurance information, or other verification materials.
Listing accuracy
Providers are responsible for keeping service names, prices, duration, availability, location, cancellation rules, photos, and profile details current and truthful.
Service responsibility
Providers deliver the grooming services purchased by customers. Providers are responsible for their work, tools, sanitation, licensing, permits, taxes, insurance, and legal compliance.
Independent business status
Providers are independent businesses or independent professionals, not employees of CrownBooked, unless a separate written agreement says otherwise.
Payments and payouts
Payout timing, fees, refunds, chargebacks, and processor holds may depend on Stripe or another payment processor. Providers may be responsible for refunds, chargebacks, and fees tied to their services.
Off-platform behavior
Providers may not use CrownBooked to mislead customers, evade platform fees, harvest customer data, bypass confirmed booking workflows, or move disputed bookings outside the support process.
Platform enforcement
- - CrownBooked may reject or delay provider applications.
- - CrownBooked may request updated profile, credential, insurance, or business information.
- - CrownBooked may pause public listings while application or safety issues are reviewed.
- - CrownBooked may cancel appointments when fraud, safety, payment, or policy risk appears.
- - CrownBooked may suspend payouts where a payment processor, chargeback, refund, or legal issue requires review.
- - CrownBooked may remove providers for repeated no-shows, misleading listings, abusive conduct, unsafe behavior, or policy violations.